Shipping/Return Policy

We ship all available goods within 3 to 5 days of receiving your order. 

Some items are special order and have additional shipping time as noted in the item description.

We use the United States Postal Service for most orders, and ship via First Class Mail, Priority Mail or Express Mail. If you have a preference for a different shipper (UPS or FedEx for example), just tell us and we will be happy to accommodate you. 

There are 3 shipping rates available, starting at $3.75 USD.

  • USPS First Class Mail at $3.75 USD, 3-5 Days

 

  • USPS Priority Mail at $7.50 USD, 2-3 Days

 

  • USPS Express Mail at $25.00 USD 1-2 Days

For international orders our rates are

  • USPS First Class Mail at $16.75 USD, 1-4 weeks

 

  • USPS Priority Mail at $45.00 USD, 6-10 Days

 

  • USPS Express Mail at $85.00 USD, 3-5 Days

 

Custom duty and VAT are the responsibility of the customer and if unpaid may increase shipping time.

If you have any questions for us, please feel free to call at 415-255-2323. You will reach a live human being between the hours of 12-6PM Pacific Time, seven days a week! You can also e-mail us at genbead@gmail.com

Return Policy:

We do not accept returns in cases where the item matches the picture or description. If the item is damaged or is significantly different than the listing, please email us at genbead@gmail.com or call us at 415-255-2323 to arrange a return, refund, or an exchange, whichever the situation requires.